Stick Arena Moderators can not assist you with 'lost' or 'stolen' accounts. If you have verified an email address on your account, click here to have a new password emailed to you. This is the only way to retrieve lost accounts.
If you do not have a verified email address on your account, the account can not be recovered.
Tips for preventing account loss:
Never tell your password to anyone. EVER! Xgen or their partners will never ask you for your password, but scammers will. Anyone asking you to reveal your password is a scammer.
Always log into the game via the official website http://www.xgenstudios.com Using 3rd-party sites, loaders, trainers, or other methods are not secure and often result in stolen accounts.
Never use hacks, trainers, etc. These files usually include keyloggers or viruses. Hackers do not release files to help you, they release them to help themselves (usually to help themselves steal your account!)
Make your password something you can remember, but something difficult to crack. Be sure your password is somewhat lengthy, contains (a) capital letter(s), and a number.
To change your password outside of the game, use this link.
Note: If you are unable to log into your account, make sure you do not have CAPS LOCK turned on. This is often the cause of people believing they have lost their account.