Lost Accounts

Danny · 09-09-2009, 10:04 PM

Stick Arena Moderators can not assist you with 'lost' or 'stolen' accounts. If you own a lab pass, email your receipt or transaction number, along with their correctly spelled user name, to shop@xgenstudios.com. This is the ONLY recourse. If you did not own a lab pass, your account can not be verified and can't be recovered.

Tips for preventing account loss:

1. Never tell your password to anyone. EVER! Xgen or their partners will never ask you for your password, but scammers will. Anyone asking you to reveal your password is a scammer.

2. Always log into the game via the official website http://www.xgenstudios.com Using 3rd-party sites, loaders, trainers, or other methods are not secure and often result in stolen accounts.

3. Never use hacks, trainers, etc. These files usually include keyloggers or viruses. Hackers do not release files to help you, they release them to help themselves (usually to help themselves steal your account!)

Note: If you are unable to log into your account, make sure you do not have CAPS LOCK turned on. This is often the cause of people believing they have lost their account.

09-09-2009, 10:04 PM	#1
Danny Administrator Join Date: Aug 2003 Location: Edmonton Age: 27 Posts: 1,077	Lost Accounts Stick Arena Moderators can not assist you with 'lost' or 'stolen' accounts. If you own a lab pass, email your receipt or transaction number, along with their correctly spelled user name, to shop@xgenstudios.com. This is the ONLY recourse. If you did not own a lab pass, your account can not be verified and can't be recovered. Tips for preventing account loss: 1. Never tell your password to anyone. EVER! Xgen or their partners will never ask you for your password, but scammers will. Anyone asking you to reveal your password is a scammer. 2. Always log into the game via the official website http://www.xgenstudios.com Using 3rd-party sites, loaders, trainers, or other methods are not secure and often result in stolen accounts. 3. Never use hacks, trainers, etc. These files usually include keyloggers or viruses. Hackers do not release files to help you, they release them to help themselves (usually to help themselves steal your account!) Note: If you are unable to log into your account, make sure you do not have CAPS LOCK turned on. This is often the cause of people believing they have lost their account. Last edited by Shadowcasterx4ffc; 11-22-2009 at 06:16 PM.